Shipping & Delivery

Dispatch

After receiving your final payment, we will dispatch your simulator to the shipping company within 15 days or sooner. For deliveries to the European Union, we handle customs clearance and paperwork and cover all import duties.

Shipping

The ground shipping process typically takes 1–3 weeks, depending on truck and container availability. Simulators are transported using consolidated freight, where shipments from multiple shippers may be combined into one container before dispatch. This consolidation may result in minor delays prior to shipping.

Final delivery estimate

We aim to deliver your simulator as quickly as possible; however, shipping delays are outside our control. Once your simulator is confirmed on a truck by the shipping company, we will provide you with an updated delivery estimate.

Receiving the simulator

• Curbside Delivery

  Our standard shipping rates include curbside delivery. You are responsible for moving the pallets and packages inside to the place of installation. For large simulators, have additional people ready to assist. Some parts may be heavy and will require multiple people to handle safely.

• Delivery Appointment

  The shipping company will contact you to schedule a delivery appointment. They will deliver your simulator using a truck equipped with a lift gate. If the shipping company arrives without an appointment or a lift gate, please notify your sales manager. We’ll coordinate with them to reschedule the delivery at a convenient time.

• Unpacking and Inspection

  When your simulator arrives, carefully check all items against the packing list provided by your sales manager. If anything is missing or if the pallets appear tampered with, do not sign any paperwork. Inform us immediately so we can address the issue. Once the paperwork is signed, you assume liability for any missing or damaged items.

• Shipping Company Errors

  While we strive to ensure smooth delivery, shipping companies sometimes make mistakes. If there are any issues, contact your sales manager right away.

Delivery to the Nearest Airport

For countries outside the US, Canada, or the EU, simulators will be delivered to the nearest airport unless otherwise specified in the purchase agreement.

Customs Clearance

• You are responsible for hiring a customs broker to handle customs clearance and arrange final delivery from the airport to your location.

• We will communicate with you before dispatch to ensure everything is prepared, and you’ll receive all necessary documents, including the airway bill (AWB), packing list, and commercial invoice.

• Once the cargo is dispatched, it’s crucial to ensure your customs broker files the entry promptly to avoid any airport storage fees upon the arrival of your shipment.

• If you find the import process in your country complicated or overwhelming, please don’t hesitate to contact us. We have extensive experience with international shipping and can guide you through the steps. We’re here to make the process as smooth as possible for you!

Dispatch

After receiving your final payment, we will dispatch your simulator to the shipping company within 15 days or sooner. For deliveries to the United States and Canada we will handle customs clearance and paperwork and cover all import duties.

Air shipping

The air shipping process typically takes 1–3 weeks, depending on container and plane space availability. Simulators are shipped from overseas using consolidated freight, where shipments from multiple shippers may be combined into one container before dispatch. This consolidation may cause minor delays before shipping.

Final delivery estimate

We aim to deliver your simulator as quickly as possible; however, shipping delays are outside our control. Once your simulator is confirmed on a flight by the shipping company, we will provide you with an updated delivery estimate.

Receiving the simulator

• Unpacking and Inspection

  When your simulator arrives, carefully check all items against the packing list provided by your sales manager. If anything is missing or if the pallets appear tampered with, do not sign any paperwork. Inform us immediately so we can address the issue. Once the paperwork is signed, you assume liability for any missing or damaged items.

• Shipping Company Errors

  While we strive to ensure smooth delivery, shipping companies sometimes make mistakes. If there are any issues, contact your sales manager right away.