When purchasing a used SkyTechSport Ski Simulator, you have two options:
1. Handle the transaction independently – No manufacturer warranty, but we will provide limited phone support.
2. Hire SkyTechSport – Our team assists with disassembly, inspection, reinstallation, and potential warranty eligibility.
Important Considerations
- Unpredictability of Used Simulators – Some used simulators have been well-maintained and will continue to operate flawlessly for decades, making them a great investment. However, every used simulator is different, and the process of relocating and reinstalling one can come with unexpected challenges. Timelines may shift, parts may take longer to arrive, and additional service visits may be required. While purchasing a used simulator can be a cost-effective option, it's important to plan for possible potential delays and unforeseen costs.
- Parts Availability & Custom Production – Some replacement parts may not be available in our spare parts warehouse at the time of your order. Over the years, certain components may have changed or been discontinued. If an older simulator requires a discontinued part, custom production may be necessary, leading to longer wait times and increased costs. The older the unit, the higher the likelihood of these challenges.
- No Assumption of Liability – While we are here to support you throughout the process, SkyTechSport does not assume liability for the current condition of a used simulator, how well it travels, or how it reassembles at its new location. We will do our best to assist in troubleshooting and recommend solutions, but we cannot guarantee functionality, performance, or long-term reliability. Additionally, if certain components are missing, damaged, or no longer available, we may not be able to restore the simulator to full working condition. While we strive to provide the best possible outcome, it’s important to understand that purchasing a used simulator comes with inherent risks.
- Warranty is Not Guaranteed – At the end of the installation process, we will assess the simulator’s condition. If it does not meet our operational and safety standards, we may not offer an extended warranty. Additionally, we do not assume liability for any components that fail post-installation.
- Eligibility for Manufacturer-Assisted Relocation – This program only applies to simulators that are still fully assembled in their original installation location. Over the years, we’ve encountered machines that have been stored improperly, exposed to the elements, or disassembled without proper documentation—leading to missing, broken, or incompatible parts. Because we cannot verify the condition or completeness of a simulator that has already been taken apart, we are unable to take on projects where disassembly has already occurred. To ensure a smooth and successful relocation, our team must handle the disassembly process from the start, allowing us to carefully document components and assess any necessary repairs before reinstallation.
- Location Restrictions & Contractual Obligations – Before committing to the relocation of a used simulator, we must review the intended installation site. In some cases, we have contractual agreements with existing clients that prevent us from installing a simulator in certain regions or too close to an existing facility. If the new location conflicts with these agreements, we may not be able to take on the project. If you’re considering a purchase, we encourage you to reach out to us early in the process to confirm whether the intended location complies with our contractual commitments.
For questions or to involve us in your used simulator purchase, contact SkyTechSport at sales@skytechsport.com.
Manufacturer-Assisted Purchase Process
1. Disassembly & Inspection
- A SkyTechSport team can disassemble the simulator for 5% of the new simulator price + travel expenses (estimated and quoted upfront).
- Disassembly typically takes 2-3 days, longer if logistics are complex.
- After disassembly, we provide a detailed condition report, including missing or worn-out components.
2. Packing & Shipping
- Buyer or seller is responsible for packaging and shipping the simulator.
- SkyTechSport does not handle logistics, loading, or transportation.
3. Installation at the New Location
- Before installation, the new location must confirm correct electrical setup.
- A SkyTechSport team can install the simulator for 10% of the new simulator price + travel expenses (estimated and quoted upfront).
- Installation typically takes 3-5 days, but may vary.
- If missing or damaged parts prevent installation, the process will pause, requiring rescheduling at an additional cost.
4. Training & Warranty Assessment
- After installation, we will train one or two of buyer’s specialists on the simulator's operation and care. It is the buyer's responsibility to have them available for training. These certified specialists will oversee routine checkups and serve as the primary contacts for any service-related questions. To ensure a smooth training process, selected specialists should have at least intermediate PC skills and basic tool proficiency (e.g., screwdriver, wrench, electric meter).
- Once the installation is complete, we will assess the simulator’s condition to determine your eligibility to purchase an extended warranty.
- If the simulator qualifies, we will provide a warranty quote. The cost of an extended warranty ranges from 5% to 10% of the price of a new simulator, depending on the age, condition, and components of the unit.
- If the simulator had an active warranty prior to its sale and relocation, the remaining months will not transfer to the new owner, but they may be applied as a discount toward a new extended warranty.
- If the simulator’s condition does not meet our operational and safety standards, we may decline to offer to sell an extended warranty.
Scheduling & Availability
- To ensure availability, customers must schedule disassembly and installation at least 90 days in advance by making a full payment for disassembly, assembly, and travel expenses.
- Our installation team manages a busy schedule, with many projects in progress. We prioritize new simulator installations, but we will do our best to accommodate your timeline and find the earliest available slot for your project. Planning ahead ensures the best chance of securing preferred dates.